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Terms & Conditions

All perishable products like Cakes & Snacks arrangements, shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement/ design/color   varies due to availability and other reasons beyond our control. In such cases Customer are not liable for any compensation.

In cases of ordered cakes are not available in the respective shop, we shall deliver available best quality cakes of equal value. We always ensure that full or higher value to our customers in all such cases.

In rare cases after placing the order, delivery  may not be possible due to remote area, long distance, non-availability of product, Non availability of service either temporarily/ permanently, delivery person met with an accident, damage of product, strike, protest, rain, natural calamity, lack of transportation.  In such case The Donuts have full authority to take decision to cancel the order and full refund shall be done. No compensation shall be done for such cancellation.

The Donuts will always try to deliver the product within the specific date & time selected by the customer. In some cases earlier or delay may happen and no complaint or compensation shall be accepted.

Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money for such items.

In some cases gift message may not be written on the cake, gift tag during the festivals Occasion, normal days or without the knowledge of Bakery, Shop, Delivery Executive. In such cases Customer cannot claim for any compensation.

Requests for cancellation of orders will not be entertained after processing the order.  however, in rare cases it can be considered. The decision of The Donuts will be final in this case.

We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the Customer will be informed. No compensation shall be done for the cancelled order.

Refund for Cancellation of Order either by the Customer or by The Donuts will be settled at the earliest as soon as the formal procedure is completed. In some cases the delay may happen due to Payment gateway / Bank formalities. In such cases Customer can send an email about non-credit of payment and The Donuts will do all the coordination to get back the amount.  No compensation shall be done for such delay.

For orders in which problem arises owing to the mistake of the Customer e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the Customer.

It is the sole responsibility of the Customer to check the order detail including product, address, date, time in the order confirmation received through email.

The Donuts is not responsible for any Human or technical error made by the Customer. For such cases the customer should call/email about the any error / changes in the product/address/mobile.  Any changes in Product / address/error shall be considered only after getting email confirmation from The Donuts.

The Customer agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the Customer.

Due to the nature of product, services & Marketing strategy  involved, we have not displayed the shipping & Service charges separately.  In such cases the MRP is not applicable due the said reason and customer should not claim for the difference in amount between MRP displayed in the product & order value. Such complaint/clarification  are not entertained and The Donuts not liable for the claim. Customer should read the product weight / Quantity before placing the order.

We will not be held liable for any credit card fraud that occurs on its website. Customer  have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the Customer and the responsibility to establish otherwise shall exclusively be the Customer’s

We will not be responsible for any delay / non-delivery of the order because of flood, fire, wars or for any reason that are beyond our control. For such orders a complete refund will be provided.

In case of any complaint against the quality or different in product.  In such cases, the Customer raises the complaint through email within 24 hours on receiving the product. The Donuts have full authority to accept or reject the complaint.  Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of The Donuts

Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost.

We have provided the Delivery Date & Time during the order process and it is only tentative.  We will do our best to deliver it on the schedule date and time.  However if there is any delay due to difficulties in manufacturing the product, local condition, the product shall be delivered on the next day or as soon as it is available and the Customer cannot claims any responsibility for the delay

Orders received after 5 Pm IST shall normally be processed as next day orders, but we shall try our best to deliver same day. A phone call to us after placement of such urgent orders will be appreciated.

It is the Customer responsibility to check physical damage on the product / parcel / while receiving the product through courier. Any damage, Quality, difference in product received by the Customer through courier shall be intimated by the Customer within 48 hours on receiving the product.  In such cases The Donuts shall do all necessary means to redeliver the correct product.  No compensation shall be done in such cases and Customer should liable to accept the time taken to redeliver the product.

Customer should carefully read the description of the Product, shipping details and destination disclaimer information before placing the order.

All perishable products like Cakes & Snacks, shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement/ design/color varies due to availability and other reasons beyond our control. In such cases Customer are not liable for any compensation

It is the Customer responsibility to check physical damage on the product / parcel / while receiving the product through courier partner. Any damage, Quality, difference in product received by the Customer shall be intimated within 48 hours on receiving the product to us.  In such cases The Donuts shall do all necessary means to redeliver the correct product.  No compensation shall be done in such cases and Customer should liable to accept the time taken to redeliver the product.

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