Terms & Conditions
By visiting this portal (owned by The Donuts) the user agrees with the terms and conditions specified.
- No Product images and content from this site shall be copied, reproduced or republished in any other formats for any commercial purpose without the permission of The Donuts.
- All products published on this website (as may be varied from time to time) are subject to availability.
- All orders will be confirmed with the customer. Once you place the order, a member from the customer care team will get in touch either through a call or an automated text message to get confirmation. Request you to kindly confirm the order once it is placed to avoid confusions.
- Delivery beyond Chennai city limits will not be possible.
- For all same day orders, orders have to be made before 4pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
- Delivery timings are between 9:00am and 7:00pm. Customers can request specific timings through call/in the order notes, our team will do its best to deliver on the promised time. At the same time we cannot commit 100 percent efficiency in timing of delivery.
- In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent order value and quality without notice.
- Delivery timings would be different in case of special days or on natural calamities such as weather conditions, riots, peak hour days like Valentine’s Day, New year Eve etc.
- Cancellation of orders on special days will not be entertained.
- Change of the delivery address has to be informed an hour prior to the time of delivery. Any changes post one hour will not be accepted and could lead to order cancellation.
- Emailus: thedonuts5959@gmail.com
- Call us: +91 9842845959 | 8300035959 (9:00 AM – 9:00 PM)
In case if you are not satisfied with our service, any complaints or suggestions should be addressed to:
